Orders are normally processed within 2–4 business days. During unusually busy periods, processing may require up to 5 business days.

Estimated transit: 10–15 business days after dispatch.

Estimated transit: 11–16 business days after dispatch.

Estimated transit: 15–20 business days after dispatch.

Saturdays, Sundays and applicable public holidays are excluded.

Available shipping methods and applicable charges are displayed at checkout.

Tracking information is provided where available after shipment.

The first visible carrier movement commonly appears approximately 1–3 business days after label creation.

Customers are responsible for providing a complete and accurate delivery address, including apartment, unit or building information where applicable.

Contact Customer Support immediately if an address needs correction. Changes cannot be guaranteed after fulfillment begins.

A parcel may be delayed or returned if the address is incomplete, incorrect or inaccessible.

Weather, public holidays, carrier capacity, local disruptions, remote destinations and other operational conditions may affect transit.

International shipments may require customs processing, which can extend delivery beyond the estimated transit range.

International shipments may be subject to duties, VAT, import taxes or brokerage charges. Unless checkout states otherwise, these may remain the recipient's responsibility.

If delivery is refused without an approved return arrangement, additional carrier or return costs may affect the available resolution, subject to applicable consumer law.

Check household members, building staff, reception areas, parcel lockers and safe-delivery locations before contacting Customer Support.

If tracking shows no meaningful movement for an extended period, contact Customer Support so the shipment can be reviewed.

Retain the product and packaging where reasonably possible and contact us with clear photographs if an item arrives visibly damaged.

If the wrong item arrives, contact Customer Support before sending anything back.

Check all packaging carefully. Contact us if a component described as included is missing.

Where a shipment appears lost, we may review tracking and carrier information before providing an appropriate resolution.

Extraordinary events outside reasonable control may affect processing or delivery. Mandatory consumer rights remain unaffected.