EVERYDAY MEAL CARRY
Contact Us
Contact the Brinoveta team for assistance with products, orders, payments, shipping, tracking, returns or refunds. For an existing order, including the order number helps us review the request.
Product Questions
Include the exact product name where possible. Questions concerning size, included pieces, compartments, materials or use should identify the relevant product.
Order Changes
Contact us as soon as possible if you need to request an address, product or cancellation change. Changes cannot be guaranteed after fulfillment begins.
Payment Questions
Provide the order number and non-sensitive transaction information. Never send complete card numbers, CVV codes, passwords or one-time verification codes.
Shipping & Tracking
The first visible carrier movement commonly appears approximately 1–3 business days after label creation.
Delivered but Not Located
Check household members, building staff, parcel lockers, reception areas and safe-delivery locations before contacting us.
Damaged Products
Retain the product and packaging where reasonably possible and provide clear photographs when reporting visible delivery damage.
Incorrect or Missing Items
Contact us with the order number and details of what was received. Photographs may be requested where relevant.
Returns
Eligible products may be returned within 180 days after confirmed delivery. Obtain authorized return instructions before sending merchandise.
Refunds
Once an eligible refund is approved, brinoveta™ generally initiates it within 5–10 business days after approval.
Who owns and operates brinoveta™?
brinoveta™ is owned and operated by Xuzhou Muge Tao Network Technology Co., Ltd.
Xuzhou Muge Tao Network Technology Co., Ltd. operates brinoveta.com and is responsible for operation of the online store and its customer-service activities.
Owner / Representative: Yuan Xueting