Return Window

Eligible products may be returned within 180 days after confirmed delivery, subject to this policy and applicable consumer law.

How to Start

Contact service@brinoveta.com with your order number, product name and reason for return. Photos may be requested where relevant.

Return Authorization

Do not ship merchandise before receiving authorized return instructions.

Return Destination

The authorized return destination will be provided by Customer Support. The registered business address is not automatically the return warehouse.

Preference Returns

For change-of-mind or preference returns, products should generally remain in substantially the same condition in which they were received.

Reasonable Inspection

Customers may inspect products after delivery. Eligibility may be affected where use goes materially beyond reasonable inspection.

Lunch Boxes

Preference-return eligibility may be affected by substantial food staining, odors, damage, permanent alteration or missing components.

Food Jars

Food jars should generally be returned complete for preference-based returns. Substantial customer-caused damage or alteration may affect eligibility.

Lunch Bags

Preference returns should generally remain free from substantial tears, stains, odors, broken closures or other customer-caused damage.

Cutlery & Accessories

Reusable utensils and accessories supplied as part of a set should generally be returned with the relevant set for preference-based returns.

Multi-Item Collections

Preference returns for sets should generally include all components originally supplied with the product.

Original Packaging

Where reasonably possible, retaining original packaging may help protect products and components during return shipping.

Preference Return Shipping

The customer generally pays return shipping for eligible preference-based returns unless applicable law requires otherwise.

Original Shipping Charges

Original outbound shipping charges are generally non-refundable for preference-based returns except where applicable law requires otherwise.

Damaged on Arrival

Retain the product and packaging where reasonably possible and provide clear photographs of visible damage.

Defective Product

If a product appears defective, contact us with the order number, product information and a description of the issue.

Incorrect Product

If the item received materially differs from the item ordered, contact Customer Support before returning it.

Missing Components

Check all packaging carefully. Contact us if a component described as included is missing.

Our Error

For confirmed damaged, defective, incorrect or incomplete products, an appropriate solution may include replacement, refund, prepaid return shipping, reimbursement of reasonable return costs or another no-cost resolution.

Non-Returnable Items

• Gift cards.
• Digital or nonphysical products.
• Customized or personalized products.
• Final-sale products clearly identified before purchase.
• Products materially damaged through misuse.
• Products materially altered by the customer.

Exchanges

Direct exchanges may not always be available. Customer Support may offer a replacement where appropriate or advise an approved return followed by a new purchase.

Return Inspection

Returned merchandise may be inspected to confirm the product received, its condition, completeness and eligibility under this policy.

Refund Method

Approved refunds are generally returned to the original payment method where possible.

Refund Timing

Once an eligible refund is approved, brinoveta™ generally initiates it within 5–10 business days after approval.

Bank Posting Time

After the refund is initiated, the bank or payment provider may require additional time before the credit appears.

Refund Not Received

If more than 10 business days have passed after confirmed refund issuance and the refund is not visible, contact Customer Support and your financial institution.

EU Withdrawal Rights

Where applicable to an eligible distance purchase, consumers may have a statutory right to withdraw within 14 days, subject to applicable legal conditions and exceptions.

Mandatory Consumer Rights

Nothing in this policy limits rights available under mandatory applicable consumer law.